Question 1

How Do I Change My Password?

Accepted Answer

How Do I Change My Password?

To change your password on the Dazzly website builder, please follow these steps:

1. Go to https://app.dazzly.co.

2. On the login page, click on "Forgot your password?";

3. Enter the email address associated with your account when prompted.

4. Check your email for a message with instructions on how to reset your password.

5. Click the link in the email you receive.

6. Enter a new password on our secure website.

7. Confirm your new password.

8. Click the "Reset Password"; button.

To ensure your password has been changed successfully, repeat steps 1 and 2.

If you need further assistance, feel free to email us at support@dazzly.co.

Question 2

What costs are involved with dazzly?

Accepted Answer

There is zero cost to sign up to dazzly and build a website. This means you can test various designs, colors, text and other features without having to pay a cent. You only need to sign-up to our monthly or annual plan once you wish to connect a custom domain to your dazzly website. For example, when you first create your website, your website URL may be:

https://examplewebsite.dazzly.site

But once you have made changes to the website and are satisfied that it is good to go, you will want to buy a new custom domain (or connect an existing custom domain) to that website, so your new website will be accessible via (example):

https://www.examplewebsite.com

For more information see the Pricing page.

Question 3

What is the monthly website hosting cost for a dazzly website?

Accepted Answer

What is the monthly website hosting cost for a dazzly website?

We're really proud of our Pay Monthly Plans which offer excellent low-cost options for the smallest of businesses to get a fantastic website.

Our Pay Yearly plan is extremely popular because it includes the registration of your .com or .co.nz domain.

Please check our our Pricing Page for the latest information and inclusions for each plan.

You can join a paid plan within Dazzly (https://app.dazzly.co) by going to the 'Account' or 'Upgrade' section (for mobile users).

If you have any questions please don't hesitate to contact support on support@dazzly.co and we can come back to you.

We are happy to arrange special pricing for charities or community focused organisations but you will need to reach out to us directly.

Question 4

What Is Website Hosting?

Accepted Answer

What Is Website Hosting?

The great thing about having a website made with Dazzly is that you don't have to worry about website hosting anymore. Our team of smart website engineers have taken care of this and continue to improve things "under-the-hood" so you can focus on creating a great website with the peace of mind that it is being kept online and presented to your customers in a fast way, even if they are loading your video background on mobile devices.

Dazzly has liberated the small business owner from having to interact and tie together several IT and advertising services to launch and grow a website. One of the hardest things for small business owners and service contractors is getting their head around the idea of website hosting - it is a total waste of their time.

With Dazzly, you just build the website, and its inherently hosted on our state of the art website infrastructure. You can get on with making your website great and growing your business.

Most issues with your website are simple and fast for our team to resolve. Therefore we recommend in the first instance that you email support@dazzly.co for the fastest response. Alternatively, you can call us on 0800 112 942 or on (980) 980-1391 and we'll come back to you typically on the same day, or the next business day.

Question 5

How do I add an Image to my website’s Gallery?

Accepted Answer

To add an image to your Dazzly website’s gallery, please follow these steps:

1. Go to the URL: https://app.dazzly.co.

2. Log in using your username (email address) and password.

3. Once logged in, you will be directed to the “Website” section.

4. Scroll down to the bottom of the page, where you will find the “Gallery Page.” Click on “Gallery

Images.”

5. You will see all your existing gallery images (if any).

6. Click on ‘Add Item.’

7. Click ‘Browse Files’ to select an image from your computer, or click ‘Browse Image Library’ to choose a

stock image from our extensive collection.

8. Wait for the progress bar to indicate that the upload is complete.

9. Enter a gallery photo caption, if applicable.

10. Click the blue button labeled ‘Save Changes.’

11. Don’t forget to publish your changes so that everyone can see them!

If you need further assistance, feel free to email us at support@dazzly.co.

Question 6

How do I add my Business Logo to my website?

Accepted Answer

How do I add my Business Logo to my website?

To add your business logo to your Dazzly website, please follow these steps:

1. Go to the URL https://app.dazzly.co.

2. Log in using your username (email address) and password.

3. Once logged in, you will be directed to the default page titled “Website”.

4. Click on “Logo and Colours”.

5. You will see the option to “Upload your logo” Click on the "Browse"; button, which will open a new

window on your computer. Locate and select the logo you want to upload.

6. After selecting the image, click "Open"; to begin the upload process.

7. Wait for the progress bar to indicate that the upload is complete.

8. Click the green button labeled “Save Changes”.

9. Don’t forget to publish your changes so that everyone can see them!

If you need further assistance, feel free to email us at support@dazzly.co.

Question 7

How do I add my Business Name on the footer of my website?

Accepted Answer

To add your Business Name to your website footer please do the following:

Go to the URL https://app.dazzly.co
Login using your Username (email address) and Password
Click on ‘Edit Website’ (or ‘Website‘)
Scroll down the page until you find the section ‘General Settings’
Click ‘Business Name’
Enter your Business Name (e.g: ‘Demo Consulting Limited’)
Click the Blue Button ‘Save Changes’
Be sure to publish your changes so that everyone can see them!

Question 8

How do I add my Phone Number to my website?

Accepted Answer

To add your phone number to your website footer, please follow these steps:

1. Go to the URL https://app.dazzly.co.

2. Log in using your username (email address) and password.

3. You will be directed to the default page, 'Website'.

4. Scroll down until you reach the section

6. Enter your desired phone number. labeled ‘Contact Details & Socials.’

5. Click on ‘Phone Number’.

7. Click the green button labeled ‘Save Changes'.

8. Make sure to publish your changes so that everyone can see them!

If you need any further assistance, feel free to ask!

Question 9

How Do I Add My Email Address To My Website?

Accepted Answer

How Do I Add My Email Address To My Website?

To add your Email Address to your website, please do the following:

Log back into Dazzly to Edit Your Website:

Access the 'Email' section and Add Your Email:

Scroll down the page until you find the section ‘Contact Details & Socials’
Click ‘Email Address'
Enter your Email Address (e.g: ‘info@democonsulting.co.nz’)
Click the Blue Button ‘Save Changes’
Be sure to publish your changes so that everyone can see the updated email address!

Screenshot of the 2025 Dazzly Website Builder interface showing the availability of both the 'Email Address' and 'Secondary Email Address' fields to ensure that businesses with multiple email address contacts can display both email addresses on their website.

Screenshot from customer Craig Buckley Licensed Builder showing his website updated with his email address. On Dazzly websites, the email address field is made visible on the header and also included on the footer of every page, as well as on the Contact Page as demonstrated here.

Question 10

How Do I Add My Office Address To My Website?

Accepted Answer

How Do I Add My Office Address (Physical Address) To My Website?

To add your Office Address to your website, please do the following:

Log back into Dazzly to Edit Your Website:

Access the 'Contact Details & Socials' section and Add (or Update) Your Email:

Scroll down the page until you find the section ‘Contact Details & Socials’
Click ‘Physical Address'
Enter your Email Address (e.g: ‘123 Apple Road, Auckland, New Zealand’)
Click the Blue Button ‘Save Changes’
Be sure to publish your changes so that everyone can see the updated physical address.

Please note that if you haven't yet set your Map Coordinates (Map Latitude & Map Longitude) that setting the Physical Address will update this for you automatically. Customers often find this is the easiest way to set the map position on their website.

Screenshot of the 2025 Dazzly Website Builder interface showing the 'Physical Address' field that can be set as well as the fields 'Map Latitude', 'Map Longitude' or 'Map Zoom' in-order to ensure that your website correctly reflects the physical location (or service area) of your business.

Question 11

How do I change my Map Image on my website?

Accepted Answer

In-order to change the Map Image on your website you need to change the position of the Map Latitude and Map Longitude values on your website back-end. This is simple but it takes a few extra steps compared to making other changes – we’re sure you’ll be OK. Please do the following:

Question 12

How Long Will It Take Me To Make My Website?

Accepted Answer

How Long Will It Take Me To Make My Website?

People finding creating a website with Dazzly is easier than ever!

Without being tech savvy or a designer, the smallest of business owners, service contractors, and those considering going out on their own are creating high quality websites in their own homes and offices. They no longer need any IT or external help, although our team has your back if you do.

In short, it is very easy to create a website using Dazzly and it doesn't take long at all.

Many people build their own website and launch it within an hour.

Some people need a couple of hours.

Others take a weekend to complete it.

The main point is that, we're helping people get their websites launched, they are completing them, and we don't rush them to do so. People can take their time and build the design that they want, that represents them, and has the important information they need on it.

If you have any questions at all regarding your ability or the time it will take to make a website then we encourage you to sign-up for free, it only takes 10 seconds, and then you can contact us at support@dazzly.co and we'll answer all your questions up-front.

Sign up for Dazzly now - its free

Question 13

Do I need to be a designer to make a dazzly website?

Accepted Answer

No design or any IT skills are needed to make a Dazzly website.

Every day small business owners, who have skills in their own areas, but not IT skills, find it really easy to make a website on the Dazzly platform.

We've ensured that all the technical details and magic are kept in the background. With Dazzly, you simply enter some photos, and modify some text that we've put in there to help get you started. It is just as easy as making a social media post. It just requires slightly more time to make sure it looks good for you and your business!

The Dazzly interface uses a list-format, where you just type in text and upload images, you don't have to drag-or-drop, and we have a good range of website templates, that when you put your photos in, will look completely unique and amazing and show your local presence.

If you have any questions at all, please don't hesitate to reach out to our team at support@dazzly.co or on 0800 112 090 or (980) 980-1391 and we'll get back to you as soon as possible.

Question 14

What are the other benefits of using dazzly websites?

Accepted Answer

There are lots of additional reasons or benefits to choose Dazzly as your website creation software and website hosting tool, here are some of them:

Easiest interface (software) for building a website. Just like filling a list.
State of the art website hosting technology, keeping your website online, and your images and videos delivered fast.
Amazing value Pay Yearly and Pay Monthly plans to suit your needs.
Frequent updates to the Dazzly platform that enhances all customer websites and website hosting.
No price differences on website templates or additional feature costs.
You are supporting a start-up that genuinely puts its customer's first.
Launch your website with the peace of mind that you will have search visibility.
Grow your website, without any additional cost, and with the visible proof that you can drive your digital destiny.
Get access to local partner services, such as vehicle wrapping, and branded uniforms.
A team that is committed to helping you.
Excellent website saving you significant up-front cost, time, effort and stress.

If you have any questions at all, please don't hesitate to reach out to our team at support@dazzly.co or on 0800 112 090 or (980) 980-1391 and we'll get back to you as soon as possible.

Question 15

My domain provider offers free websites - why shouldn't I go with them?

Accepted Answer

When purchasing related services it is often desirable to use one provider to manage all services, and traditionally this did make sense with websites too. However, website (or web) technologies continue to advance at a rapid pace and now there is a large discrepancy between the level of service you will receive and the quality of the website, and the website hosting, that you will be provided with depending on the website provider (or domain provider) you choose to use to make your website.

At dazzly websites we’re continually updating the underlying technology to ensure it is up to date with the latest recommend website standards and technologies. These changes are applied to each and every customer website that is deployed (now and in the future) – ensuring you’re up to date and using the latest – without any additional cost, fuss or down-time.

Further to the above, our staff at dazzly websites are really passionate about business and business websites, as well as putting an emphasis on listening to the customer and customer service – this isn’t something domain providers are typically known for being excellent at and it isn’t usually where their primary focus is. To them, websites are just an ‘addon service’. For us, websites are the heart and soul of dazzly and also our traditional high-end website consulting business – we live and breathe websites – that is why we’re confident we are the best option for you.

Unlike other business services, choosing a website provider isn’t an apples-for-apples situation. The results vary greatly and do not correlate with the cost of the service. Another advantage of dazzly is that you get to build and use the website you have created (including sharing your free URL with others so they can view it too) without incurring any cost – ie: at no risk!

No risk of dissatisfaction of a web design disagreement, no risk of finding out you’ve got a slow or inadequate website – no risk at all!

If you’re still unsure on which website builder or web design provider to use please give our friendly team a call on 0800 122 090 and we can discuss your business situation and find the best option for you.

Question 16

My domain provider offers cheaper hosting - should I go with them?

Accepted Answer

Most of the points covered in the previous question/answer are relevant here too. At dazzly websites our background technical capabilities are far above our competitors – this isn’t just about the ‘front-end’ of the website (what your customers actually see) – it applies to the back-end too. For over half of our lives we have worked hard to continually improve our technical skills so we can continue to offer the absolute best state-of-the-art website hosting for you at a reasonable cost that small businesses can afford.

In the case of website hosting, price often does correlate with the quality of the service. In our case, we feel that our starter plan of $44.95/month (excl. GST) is a very small fee to pay for the quality website hosting you will receive.

If you’re still unsure on which website builder or web design provider to use please give our friendly team a call on 0800 122 090 and we can discuss your business situation and find the best option for you.

Question 17

How do I change the colour scheme of my website?

Accepted Answer

We recommend a default colour scheme for your website based on the colours in the Business Logo you upload. If you wish to change from these default colours, or if you wish to just try something new, please follow these steps:

Go to the URL https://app.dazzly.co.nz
Login using your Username (email address) and Password
Click on ‘Edit Website’ (or ‘Website‘)
Either – two options:
Click 'Colour Scheme' OR
Scroll down to ‘General Settings’ and click ‘Colour Scheme’
Select a Primary Colour from the Colour Picker (or a suggested colour)
Select a Secondary Colour from the Colour Picker (or a suggested colour)
Click the Blue Button ‘Save Changes’
Be sure to publish your changes so that everyone can see them!

Question 18

How do I change the font used on my website?

Accepted Answer

How do I change the font used on my website?

To change the website font, please follow these steps:

1. Go to the URL: https://app.dazzly.co.

2. Login using your username (email address) and password.

3. Once logged in, you will be directed to the “Website” section.

4. Scroll down the page until you find the “Design and Layout” section.

5. Click on “Font”.

6. Select the font you would like to use on your website.

7. Click “Save Changes”.

8. After saving, click “Back” to see a preview of how it will look on your page.

9. Don’t forget to publish your changes so everyone can see them!

If you need further assistance, feel free to email us at support@dazzly.co.

Question 19

How do I update an Image on my website?

Accepted Answer

There are many images that can be updated on a dazzly website. If you wish to update your website gallery, please view this article, otherwise for any images generally please use the following steps:

To update an image on your dazzly website please do the following:

Go to the URL https://app.dazzly.co.nz
Login using your Username (email address) and Password
Click on ‘Edit Website’ (or ‘Website‘)
Locate the Image you wish to change (e.g: ‘About Page Image’) and Click it
Click ‘Browse Files’ to select an Image from your computer OR click ‘Browse Image Library’ to select a Stock Image from our extensive collections.
Now that the image is selected, click the Green Button ‘Upload’
Wait for the Progress Bar to indicate the upload is complete
Enter a ‘Gallery Photo Caption’ (if applicable)
Click the Blue Button ‘Save Changes’
Be sure to publish your changes so that everyone can see them!

Question 20

How do I add a testimonial to my website?

Accepted Answer

To add a Testimonial to your website please do the following:

Go to the URL https://app.dazzly.co
Login using your Username (email address) and Password
Click on ‘Edit Website’ (or ‘Website‘)
Scroll down the page until you find the section ‘Testimonials Page’
Click ‘Testimonials’
Click ‘Add Item’
Type in your Customer Review / Testimonial
Type in your Customer Name (and region/suburb)
Click the Blue Button ‘Save Changes’
Be sure to publish your changes so that everyone can see them!

Remember that to improve your website rank in Search Engines it is crucial to collect Reviews for your Google for Business Profile as well as adding them to the Testimonials section of your website.

Question 21

Is dazzly suitable for a very small business websites?

Accepted Answer

Dazzly is the best website builder that has ever existed for the smallest of businesses. Whether you need a single-page website or something a little larger, we have a range of website templates to suit your needs.

Question 22

Does dazzly offer 24/7 support?

Accepted Answer

Yes dazzly does offer 24/7 support – we’re here for you when you need it.

Question 23

Does Dazzly Offer Phone Support?

Accepted Answer

Does Dazzly Offer Phone Support?

Yes, we do offer phone support, but we recommend that you email support@dazzly.co to explain your issue for the fastest response. If you can provide a short explanation of the problem then our team can come back to you by phone or email promptly. If calling you would make the issue easier to resolve, or if we can directly show you how to solve the problem over Zoom, we will do this, but it is at our discretion to give you a call back regarding an issue if it can be quickly resolved over email.

If you wish to call us directly you can on 0800 112 942 or on (980) 980-1391 -however we will at first take a voice message and then come back to you. We check the voice mail daily. You can generally expect a response on the same day or next business day. We recommend emailing support@dazzly.co for the fastest response.

We look forward to hearing from you :)

Question 24

Does dazzly offer email support?

Accepted Answer

Yes dazzly does offer email support – email us – support@dazzly.co.nz and we’ll get back to you as soon as we possibly can.

Question 25

Where is the company behind dazzly based?

Accepted Answer

Dazzly is a 100% Made in New Zealand website builder solution.

We have physical offices in multiple cities in New Zealand however we were originally based in Auckland and our main office is still located at 1250 Dominion Road, Mount Roskill, Auckland.

Read more about dazzly on our About page

Question 26

Tell me more about the founding story of dazzly

Accepted Answer

Marcus Feeney and Lewis Anderson founded dazzly in 2021, having already sold high quality custom website designs and website hosting to small, medium and large businesses for several years. Over the course of making these websites they realized that there was a better way this could be done, where smaller businesses, or those with less budgets, could also get access to the high quality web designs and hosting we were offering to our clients. The prospect of this was very exciting, so they spent a few years developing the dazzly website builder. Then COVID Hit – so they focused our efforts further and released dazzly in September of 2021 in order to help as many businesses as possible get a high quality website presence for only a very low monthly fee. The goal of dazzly is primarily to HELP BUSINESSES SUCCEED. Want to learn more? Email us directly (info@dazzly.co) or call us on 0800 122 090 or (980) 980-1391

In 2025 we have now made this vision a reality and are helping hundreds of customers in New Zealand, Australia, USA and further abroad. We look forward to continuing our commitment to help the smallest of businesses worldwide with our extremely easy to do DIY website builder process.

Question 27

Can I speak with the web developer who made my dazzly website design?

Accepted Answer

If you wish to call us directly you can on 0800 112 942 - however we will at first take a voice message and then come back to you. We check the voice mail daily. You can generally expect a response on the same day or next business day.

Question 28

I can't find a dazzly website template that I like - what should I do?

Accepted Answer

If you've tried several of our templates, make sure you also try Service Warrior 3, it is the most flexible template made yet because of the 'Website Design', 'Main Menu' and other fields that make customizing particular layout elements extremely easy. Although Dazzly isn't as flexible as other website builders, there are many customer websites online, and once you put in your photos, change the font, and describe your specific services and values, you end up with a very tailored, personalized website for your business.

Email support@dazzly.co for the fastest response. Alternatively, you can call us on 0800 112 942 or on (980) 980-1391 and we'll come back to you typically on the same day, or the next business day.

Question 29

Can you direct me to further support resources?

Accepted Answer

Yes. If you can’t find the answer you’re looking for here please view our Support Page.

Most issues with your website are simple and fast for our team to resolve. Therefore we recommend in the first instance that you email support@dazzly.co for the fastest response. Alternatively, you can call us on 0800 112 942 or on (980) 980-1391 and we'll come back to you typically on the same day, or the next business day.

Question 30

My credit card has expired - what should I do?

Accepted Answer

Our system should have notified you that your credit card expiry was approaching – please let us know if you somehow didn’t receive that email. But don’t fret! This happens often. Please just give us a call on 0800 122 090 or email us at info@dazzly.co.nz and we can sort out this issue in a matter of minutes – its not a biggie. If you have your new credit card then simply update your credit card details in the dazzly website back-end.

Question 31

I think I will have trouble paying my bill - what should I do?

Accepted Answer

We’re here to help you first and foremost. If you think you will trouble paying your next bill then please email us support@dazzly.co.nz or call us on 0800 122 090 and our friendly team will assist you. We are open to giving you some free website hosting time and making an arrangement that makes sense for your business. We are here to help you first and foremost.

Question 32

We literally have zero dollars budget for our website - what should we do?

Accepted Answer

We’re here to help first and foremost – call us on +6448905789 and we’ll find the best option for you. We understand due to COVID-19 and other natural unforeseen circumstances that budgets are restricted right now – we understand and we’re here to help. Call us now or email support@dazzly.co and we’ll arrange a time to call you back.

+6448905789 for international callers.

Question 33

How can I see how many people are viewing my website?

Accepted Answer

You can see how many people are viewing your website on the ‘Statistics’ tab within the dazzly website builder please use the following steps:

Go to the URL https://app.dazzly.co
Login using your Username (email address) and Password
Click on ‘Visitors’ tab
You should now be able to see your Customer’s activity.

Question 34

How much does it cost to get an SSL certificate for my dazzly website?

Accepted Answer

Every Dazzly website created inherently includes an SSL Certificate (https://) pre-fix in-front of the www. of the domain that you connect it to.

We do not charge any money for the SSL Certificate.

If you have any further questions related to SSL Certificates please email support@dazzly.co for the fastest response. Alternatively, you can call us on 0800 112 942 or on (980) 980-1391 and we'll come back to you typically on the same day, or the next business day.

Question 35

Is my dazzly website secure?

Accepted Answer

While no-one can guarantee that any computer (or any thing at all) hosted on the internet is 100% secure, we have taken many precautions and considered computer security issues at every stage in the development of dazzly websites. We think we have your bases covered.

Consider a competing solution such as Wordpress CMS that involves third-party written plugins with irregular updates – this model is worlds apart from a security stand-point – it is outdated and arguably outright dangerous for you to use for your business website.

All dazzly websites come with an SSL certificate which encrypts your website traffic from those that would monitor your network connection in an attempt to ‘sniff’ your website traffic/data.

If you have any questions at all about your website security please contact support@dazzly.co for the fastest response. Alternatively, you can call us on 0800 112 942 or on (980) 980-1391 and we'll come back to you typically on the same day, or the next business day.

Question 36

I forgot my Username

Accepted Answer

Please email us at support@dazzly.co or leave a message on 0800 112 942 or on (980) 980-1391 and we’ll help you locate your Username.

Question 37

I forgot the Email Address that I signed up with

Accepted Answer

Please email us at support@dazzly.co or leave a message on 0800 112 942 and we’ll help you locate the Email Address associated with your account.

Question 38

How can I cancel my dazzly website plan?

Accepted Answer

Please email us at support@dazzly.co or call us on 0800 112 942 and we'll discuss your situation. If you need a bit of extra help, we can provide it but ultimately if you do wish to cancel the plan then we can also begin the process of closing down your account/website. We'll be sad to see you go but give us a call and lets chat first (leave a message and we'll call you back) or use the Request Account Cancellation form within Dazzly.

Question 39

I love the Dazzly website builder and would like to leave some feedback - where can I do that?

Accepted Answer

We’re so glad to hear you are happy with the service. We are continuing to improve and change dazzly website builder so we really appreciate you taking the time to give us your feedback – please contact support@dazzly.co or better yet, call us directly and leave a message 0800 112 942

Question 40

I was not happy with the service from dazzly websites - where can I give my feedback?

Accepted Answer

We’re sorry to hear that some part of our service was not delivered to your satisfaction. It is really important that we understand what wasn’t up to scratch and how we can do better in the future to meet your needs. We’re updating the dazzly website builder every few days so it is possible the change you need is just around the corner. Please email us at support@dazzly.co or call us directly on 0800 112 942 and let us know about your experience with dazzly. We appreciate your time in providing us with the feedback and we’ll try find the best solution for you.

Question 41

How Can I Improve My Website Design?

Accepted Answer

You can improve your website by going outside and taking some photos from your mobile phone camera of your local area. Search engines will value these unique, new photos as well as your customers who will immediately understand that you're locally located near them when they see the photos on your website.

If you're short on time, or want to take things one step at a time, the friendly team at Dazzly has visited many locations in New Zealand, Australia and USA to collect photos for you and make sure that the time taken to create a great website design is made even shorter.

You can improve the website design you have made by incorporating relevant imagery throughout your website, and by doing so consistently, you will set the right 'tone' or 'feel' for your customers.

With our latest website template designs, you can also include videos in various sections including in the website main section, which makes for an extremely high quality website design. We also have a large range of photo and video stock photos available via third-party stock libraries that we have integrated with within Dazzly.

Question 42

I have made changes to my dazzly website but they are not showing on my live website - what is going on?

Accepted Answer

The most likely issue is that you may have forgotten to ‘Publish’ your website changes.

Please view your website and press F5 to refresh (or CTRL-F5 to ‘hard-refresh’). If you still cannot see your changes please contact us at support@dazzly.co or 0800 112 942

Question 43

I've found a bug with the dazzly website builder - what should I do?

Accepted Answer

We appreciate you informing us of any bugs, unexpected issues, or any general improvements you feel would make Dazzly better.

Please email support@dazzly.co for the fastest response or alternatively call 0800 122 942 or (980) 980-1391.

Question 44

I saw an error message when I was using dazzly - what should I do?

Accepted Answer

It is likely that we have already been notified of this error but we would appreciate it if you could please send an email to support@dazzly.co.nz or call us on 0800 112 942. We should be able to get it fixed promptly.

We appreciate your time in reporting these issues. We intend to setup a bug bounty program in the future.

Question 45

How do I transfer my domain away from dazzly?

Accepted Answer

Please email support@dazzly.co.nz to request a domain transfer. We will be in touch shortly.

Question 46

I need help but can't find the answer to my question - what should I do?

Accepted Answer

We have done our best to release this initial FAQ with as many common questions and answers that we could come up with. However, if you cannot find the answer to your question here, or within the Support Videos we have made, then please feel free to contact us on one of the following options:

support@dazzly.co - write us a detailed email of your issue and we'll come back to you (this is the fastest way)
0800 112 942 - leave a voice message and our staff will come back to you

Question 47

How do I update the stock count for my Product?

Accepted Answer

To update the Stock settings for your product, please do the following:

Go to the URL https://app.dazzly.co.nz
Login using your Username (email address) and Password
Click on ‘Edit Website’ (or ‘Website‘)
Click on 'Products'
Find the Product you want and click 'Update'
Scroll down to the 'Update stock count' section
Select the blue 'Turn On Stock Tracking' option
Enter a number in the input field for the Stock count
Scroll down to the bottom and click 'Save changes'
Publish your changes

Note: If your product has variations and you wish to set stock levels for each variation please view this answer

Question 48

How do I set my Product to be out of stock?

Accepted Answer

To update the Stock settings for your product, please do the following:

Go to the URL https://app.dazzly.co.nz
Login using your Username (email address) and Password
Click on ‘Edit Website’ (or ‘Website‘)
Click on 'Products'
Find the Product you want and click 'Update'
Scroll down to the 'Update stock count' section
Select the blue 'Disable Stock Tracking' option
Select the blue 'Out of stock' option
Scroll down to the bottom and click 'Save changes'
Publish your changes

Question 49

How do I add variations to my Product?

Accepted Answer

To add variations for your product, please do the following:

Go to the URL https://app.dazzly.co.nz
Login using your Username (email address) and Password
Click on ‘Edit Website’ (or ‘Website‘)
Click on 'Products'
Find the Product you want and click 'Update'
Scroll down to the 'Product options/variations' section
Click the blue 'Add variation' button
Enter a variation name in the input, e.g. Size or Colour
Enter an option for that variation and click the blue 'Add' button to the right of the input
Repeat step 9 for each option you want to add
Once you have added all of your options, click the blue 'Save' button
You should then see your variation added under 'Product combinations'
Scroll to the bottom and click 'Save changes'
Publish your changes by clicking the green 'Publish' button

Question 50

How do I update variations for my Product?

Accepted Answer

To update a variation for your product, please do the following:

Go to the URL https://app.dazzly.co.nz
Login using your Username (email address) and Password
Click on ‘Edit Website’ (or ‘Website‘)
Click on 'Products'
Find the Product you want and click 'Update'
Scroll down to the 'Product options/variations' section
Click the yellow pencil icon
Make any changes to the variation name or options, please note if you have existing Product combinations using these variations you will lose any information such as Stock, Weight or Price.
Once you have updated your variation, click the blue 'Save' button
You should then see your updated variation under 'Product combinations'
Scroll to the bottom and click 'Save changes'
Publish your changes by clicking the green 'Publish' button

Question 51

How do I use Afterpay with Dazzly?

Accepted Answer

Please refer to the following page regarding any questions you have about using AfterPay with Dazzly:

https://www.dazzly.co.nz/integrations/afterpay

We hope you choose to use AfterPay with your Dazzly website and help more customers buy goods easier with Buy Now Pay Later functionality!

Question 52

How do I update the stock count for my Product Variation?

Accepted Answer

To update the Stock settings for your product variation, please do the following:

Go to the URL https://app.dazzly.co.nz
Login using your Username (email address) and Password
Click on ‘Edit Website’ (or ‘Website‘)
Click on 'Products'
Find the Product you want and click 'Update'
Make sure 'Stock Tracking Is On'
Scroll down to the 'Product combinations' section
Click the yellow pencil icon to update the item
Enter a number in the input field for the Stock count
Click 'Save'
Scroll down to the bottom and click 'Save changes' to save the Product
Publish your changes

Question 53

My Website Preview Isn't Working

Accepted Answer

So you've entered the Required Fields and you've gone to view your website - but something has gone wrong - and there is either no preview available, or the preview that you are seeing seems "old" and not reflecting the latest information you've entered?

Don't panic. There are many causes for this and all of the fixes are very simple.

If you are seeing no preview website at all, or a preview website containing our AI generated text but not the changes that you've made, this simply means that you have not yet clicked the green button Publish Preview within Dazzly (https://app.dazzly.co.nz). Please log back in, go to the Website menu, click 'Publish Preview' and then wait for the loading bar to complete, then you can view your website by clicking the yellow button 'View Preview' on the left hand side.

However, if you can already see the 'View Website' (yellow button) but the website isn't displaying correctly, or is showing old information, the next thing you can do is follows:

Refresh the Website Preview page
On https://yourpreviewwebsite.dazzlysite.co.nz - you can press the F5 key to refresh the page.
Hard-Refresh the Website Preview page:
Hold CTRL and press the F5 key to do a 'hard refresh' - forced refresh to see the latest changes.
Re-save your website changes
You may have forgotten to click the blue 'Save Changes' on the part of the website you were changing, please double check this and even refer to the Website Log to check as well if unsure.
Re-publish your website
You may have forgotten to click the 'Publish Preview' (green button) please click this and let the website preview publish then click the yellow 'View Website' button the left-hand side of the screen.

If you have tried all of the above and your website is still not working, you can clear your internet history by pressing the CTRL+SHIFT+DEL keys in Google Chrome (please note that you may have to re-login to Dazzly and other website logins if you do this) but it also clears out your entire internet history so it can load a fresh copy of your preview website the next time you click 'View Preview'.

If you're still experiencing issues or are generally unsure about any of the above - do not hesitate to contact our friendly support team on 0800 112 942 or support@dazzly.co who can assist you with this and look into any issues you're experiencing. We will come back to you promptly.

Question 54

Why is my website preview link not working?

Accepted Answer

After publishing your website for the first time it can sometimes take an extra minute or two for the link to become active.

If you are seeing an error similar to below:

Please wait a few minutes before refreshing (f5) the browser to try again. If the issue persists longer 30 minutes please contact support and we'll look into the issue further.

Question 55

When will my payment arrive from a Product sale? (Ecommerce)

Accepted Answer

The very first payment from a successful Ecommerce order typically takes 3-5 business days to arrive.

All subsequent payments from sales should arrive in around 1-2 business days.

Question 56

How Do I Change My Website Template?

Accepted Answer

How Do I Change My Website Template?

1. Log in to your account using your email address and password.

2. At the bottom of the website content, look for the yellow button labeled “Try another template”.

3. A new window will pop up, allowing you to choose the template you would like to use based on

the features you want to showcase on your website.

4. Once you have decided on a template, find the red button labeled “Switch Template” in the bottom right corner and click it.

5. After switching templates, you can preview how it will look on your website.

Please allow a moment or two for processing and then you should be able to edit your new website

template (and publish it) from within the website menu.

Question 57

How do I add my YouTube video link to my website?

Accepted Answer

How do I add my YouTube video link to my website?

1. Go to the URL: https://app.dazzly.co.

2. Login using your username (email address) and password.

3. Once logged in, you will be directed to the “Website” section.

4. Scroll down to the bottom of the page, where you will find the “YouTube link” Click on “YouTube

link.”

5. You will see all your existing videos from Youtube (if any).

6. Paste the link of the YouTube video that you wanted to add to your website.

7. Then click “Save Changes”.

8. Then click “Back” and it will show you a preview of how it will look on your page.

9. Don’t forget to publish your changes so that everyone can see them!

If you need further assistance, feel free to email us at support@dazzly.co.

Question 58

How to add a booking feature on my Website?

Accepted Answer

To add a booking link to your website, follow these steps:

1. Go to the following URL: https://app.dazzly.co.

2. Log in using your username (which is your email address) and password.

3. After logging in, you will be directed to the “Website” section.

4. Scroll down to the bottom of the page until you see the “Other” section, then click on “Booking Link”.

5. When you click on the booking link, it will prompt you to paste your online booking calendar link, such as Calendly or Acuity.

6. Paste the link to the booking calendar that you are using.

7. Click “Save Changes”.

8. Next, click “Back” to preview how it will look on your page.

9. Don’t forget to publish your changes so everyone can see them!

**Disclaimer:** Please note that some templates may not currently include the booking features.

If you need further assistance, feel free to email us at support@dazzly.co.

Question 59

How to add a video to my Website?

Accepted Answer

How To Add A Video To My Website

To add a video to your page, follow these steps:

1. Visit the following URL: https://app.dazzly.co.

2. Login using your username (which is your email address) and password.

3. Once logged in, you will be directed to the “Website” section.

4. Look for the “About the Business” text or you can put a video under the “Articles” section.

5. Click on “About the Business” to open a new window. Here, you can enter information about your business and select the video you want to include, either from YouTube or Vimeo.

6. Look for the video icon and click it to open another window.

7. Paste the link of the video you wish to add.

8. Click “Save”.

9. Next, click “Save Changes” and then “Back” at the upper left side of the window.

10. You will see a preview of your page.

11. Don’t forget to publish your changes so everyone can see them!

If you need further assistance, feel free to email us at support@dazzly.co.

Question 60

How to add Terms and Conditions on my Website?

Accepted Answer

How to add Terms and Conditions on my Website?

*Adding Terms and Conditions to Your Website:**

1. Go to the URL: https://app.dazzly.co.

2. Login using your username (email address) and password.

3. Once logged in, you will be taken to the “Website” section.

4. Scroll down until you find the “Terms Page” section.

5. Click on “Terms and Conditions”.

6. Enter your terms and conditions in the provided space.

7. Click “Save Changes".

8. After saving, click “Back” to preview how it will look on your page.

9. Don’t forget to publish your changes so everyone can see them!

If you need further assistance, feel free to email us at support@dazzly.co.

Question 61

How to add a Privacy Policy on my Website?

Accepted Answer

How to add a Privacy Policy on my Website?

**Adding a Privacy Policy to Your Website:**

1. Visit the following URL: https://app.dazzly.co.

2. Login using your username (your email address) and password.

3. Once logged in, navigate to the “Website” section.

4. Scroll down to find the “Privacy Page” section.

5. Click on “Privacy Policy”.

6. Enter your Privacy Policy in the provided text box.

7. Click “Save Changes”.

8. After saving, click “Back” to preview how it will appear on your page.

9. Don’t forget to publish your changes so everyone can see them!

If you need further assistance, please feel free to email us at support@dazzly.co.

Question 62

Why do I have fees that I don't understand?

Accepted Answer

Why do I have fees that I don't understand?

I received a fee from Dazzly that I don't understand. Here are the steps to clarify the charge:

1. Visit the following URL: https://app.dazzly.co.

2. Login using your username (your email address) and password.

3. Once logged in, go to the Account (https://app.dazzly.co/?dest=settings) section located at the bottom left.

4. Review your Pricing Plans.

If you need further assistance, please feel free to email us at support@dazzly.co.

Question 63

Do I need to pay an extra fee for Transactions or Ecommerce?

Accepted Answer

Do I need to pay an extra fee for transactions or e-commerce?

If I make a sale through e-commerce, what is the transaction fee?

A transaction fee only applies if your e-commerce sale is processed via credit card or a third-party payment solution.

Typically, credit card transactions incur a 5% fee. If you are a charity or another type of organization, we encourage you to reach out to our support team. We may be able to offer you a lower fee on a case-by-case basis.

If you need further assistance, please email us at support@dazzly.co.

Question 64

Can I edit my website after it is published online?

Accepted Answer

Can I edit my website after it is published online?

Yes, you can edit your website at any time, even after it is live. All functions will continue to work as usual. Just remember to click 'Save'; after making any changes.

If you need further assistance, please email us at support@dazzly.co.

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